TERMS & CONDITIONS

In order for us to offer a full and efficient service, we set the following terms and conditions for both parties.

• A booking for an assessment can be provisionally made over the telephone; however a booking fee of £150 must be received at least 7 days before the appointment in order to secure your time. (Deposits will vary depending on the type of assessment.  Please refer to the booking form for a breakdown)
• The remainder of the fee is payable on the day. Cash, postal orders and cheques will be accepted. Cheques need to made payable to Bristol Dyslexia Centre
• If you need to change your appointment for whatever reason we ask for a minimum of 24 hours notice or the booking fee of £150 will be levied.
• If you are being funded by an outside organisation (e.g. a college or university) written confirmation is needed by them before the booking is made, and again we require at least 24 hours notice of cancellation or they will be billed £150 cancellation fee.
• When you enquire about an appointment, a tentative appointment can be agreed but will not be held without a booking fee.  You can ask for one to be sent with an information pack.
• Included in the information pack will be a questionnaire.  This needs to be filled in to the best of your ability and bought with you to the assessment. (This gives the Educational Psychologist an insight into your history and identifies any medical and confidential issues.)
• Once the booking fee is received, a letter of confirmation will be sent to you confirming your assessment time, along with a receipt for your deposit.
• The assessment usually lasts between 2 and 2 ½ hours; you will receive some immediate feedback on the day.
• The results will then considered and analysed and a full written report will be drawn up. You should receive the report approximately 3 weeks after the appointment.
• The report will contain all results from the assessment, with an IQ score and an explanation of the tests. The Educational Psychologist will then make clear their findings, explaining the areas in which you/your child is struggling and recommend activities for home/school in order to help progress. If necessary they will recommend seeing another professional (e.g. An Occupational Therapist or Speech Therapist)
• The assessment may establish Specific Learning Difficulties, (e.g. Dyslexia, Dyspraxia, Dyscalculia, etc)
• The centre will keep an electronic copy of the report for 7 years, unless asked not to do so by you. (Please see data protection statement)
• If you require an extra copy of the report please tell the Educational Psychologist at your appointment, as a charge of £5 will be issued after that date.
• All reports and information on the individual is confidential and details will not be passed on. (See data protection statement)
• We use Independent Chartered Educational Psychologists.  Any queries with the actual content of the report should be taken up with the assessor themselves, contact details for them can be found on your report. Our staff here at Bristol Dyslexia Centre will deal with any other queries.
• Unless otherwise stated, the report will be sent to you at the address on the booking form, It is a confidential document so you choose who sees it.
• There is no age limit on having an assessment, however we recommend from 5+ years.
• If you need advice after your assessment, or want the report explained in more detail or wish to join the BDC Centre for extra tuition, a consultation can be made.
• A consultation can be booked through the main office, between the hours of 9am-5pm. (0117 9739405)
• If Irlen Overlays or Nessy/BrainBooster are recommended in the report, these are also available from the Centre’s main office.  Nessy and BrainBooster are also available from the office or from www.nessy.co.uk (0117 9239777)